Case Studies

What Your Competitors Are Doing:

Where do you fit in your industry (a vertical in ECM parlance)?

Are you keeping pace with your competitors who are using ECM to improve customer service and reduce operating costs, thereby enabling them to, among other alternatives, reduce prices while maintaining margins?

As shown in our ECM Primer, the ECM focus has expanded from the CIO view of how to efficiently satisfy internal needs (still important) to the CEO view of how to improve customer service and business relationships.  The trend is to digitalize as many business processes as possible, especially those that are outward-facing, i.e., those involved in conducting business with customers and trading partners. 

Digital system end users are demanding, and receiving, speed and ease of implementation and integration (user friendliness) and a fast payback--solid ROI (not just a low price without functionality).  See our Financial Analyses page for more on how to analyze an image system.

Those end users who don't digitalize are increasingly left behind as their more ECM-savvy competitors improve customer service, cut prices and still increase their bottom lines.

Vertical Case Studies:

Here's some examples of what others have done in different vertical industries.  If your vertical is not listed here, check out some of the similar industries.  In fact, take a look at them all for creative ideas that can be adapted to your business.  Other case studies are being prepared, so Contact us with your precise situation--with more than 10,000 installation over almost 20 years, our digital imaging  Partners DocSTAR®, Xerox® and Visioneer® probably have one that fits your business.

Accounting:

• Atlanta (GA) Audit & Tax CPA Firm

• Palm Coast (FL) Tax CPA Firm

Education:

• Kansas School District

Financial:

• SUNY Credit Union

Hotel:

• Las Vegas (NV) Hotel

• Woodfin Suites

Legal:

• Las Vegas (NV) Insurance Defense Firm

• Philadelphia (PA) Civil Practice Firm

Medical:

• ApolloMD

• Horizon OB/GYN

• Med Management Professionals

• Piedmont Hospital

Real Estate:

• RE/Max

• Metro Brokers

Restaurant:

• JNR, Inc.

Title & Escrow:

• Stewart Title

Transportation:

• Watsonville GMC